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Enter or Lookup Search Criteria in 1 or more fields and click the search button to find the Support Article.        Search Knowledge Base Title Symptoms Lookup Select Value Viewing images gives error "OLE Server not found" After installing a Windows Update from Microsoft, QuickBooks does not open. The Loading QuickBooks splash screen appears briefly or flashes on the screen, and then disappears. Outlook 2007 will give an SSL error when connecting to an exchange 2007 server. Adobe is slow browsing documents and scrolling Local Printer will not print User tries to save their password for the Ebridge online filing cabinet service, but it still always prompts for password When logged into server the local client drives are unavailable or missing. There is no popup box asking for permission to grant access to local files upon logging in. When in Microsoft Office apps, user might encounter any of a number of errors referencing normal.dot, like "file in use," which prevents documents from opening 1) Suddenly, without notice, emails from any BBG users who are using POP or SMTP stop being delivered, and aren't stuck in the Barracuda either. 2) Scanner is able to scan documents, but stops automatically sending to email. Upon starting application there is a popup box prompting to download new update. If ignored, program will open, but new quotes cannot be properly created. When logged into server using Citrix), client drives will appear in My Computer, but cannot be accessed. When clicking on the home page, you get something OTHER than what you want to be your home page. If you are using Network Service to run your site you might get this error: "Application pop-up: w3wp.exe - Application Error : The instruction at "0x73585d55" referenced memory at "0x00000018". The memory could not be read" or an error similar to it. When attempting to setup email account in Outlook for Allstate agents to receive their personal emails on their Allstate desktop, you will encounter an error using their provided SMTP (outgoing) mail address. When trying to run initial installation of Windows XP on new Dell Vostro 220, you receive a Blue Screen with STOP code 0x0000007b during the very beginning of installation. Emails in Outlook are printing in a very small font, but they look normal on the computer screen. Any time a user opens Outlook, they are greeted with the notice that Outlook didn't shut down properly last time, and asks if they would like to open to safe mode. Outlook continues to start just fine, and runs with no problems afterward, but the prompts persist each time any user opens it, and that gets annoying after a while. Check Acronis Imaging on Starship 03, Getting Repeat Failure Notices via Email Print Spooler Crashed CTX5 Has Profile Error when users login Symptoms Search   Cause Lookup Select Value OLE Server not loaded. Installing Office 2003 / 2007 uninstalls OLE Server This issue is caused by a damaged component of Microsoft .NET Framework 2.0. Any changes to the exchange generated SSL certificate will cause this problem. Image processes are slow in Terminal Server Drivers are not the same on the server as on the workstation This occurs because the Ebridge print driver is not designed to operate in server environment, so it's been altered to disable that feature, for security purposes. The very first time the user connected to the server, there was a popup box asking for permission to grant access to local files, and the user clicked "No" along with "Do not ask me again." Normal.dot is corrupted The server which handles the POP/SMTP mail for mymail.datatechhosting.com, EXMS1, loses the VMWARE Tools, causing the NIC to drop down to 10 Mbps, preventing the server from doing directory lookups. This causes the mail to get stuck in queue. There is a new version of the software, and somehow the user accounts associated with the software are disabled or otherwise rendered inoperable. Update is required to continue using software properly. When Citrix was installed to client machine, it was installed with only the web client, and not the Program Neighborhood. This is a user-configurable setting, and you've never configured it! This is caused when the .NET\Framework\<version #>\webengine.dll crashes. This is due to the fact that The Network Service does not have special permissions to .net registry settings. This is because of a permissions issue with SMTP authentication. We have set up a "dummy" account to use specifically for this purpose, which will be used in place of the email provider's SMTP address. These new systems come out of the factory with settings that are optimized for Vista, because Dell no longer supports XP. This is because of a function of Internet Explorer, called Shrink-to-Fit, which actually affects email with HTML content inside of Outlook. There is a "rogue" registry key that Outlook creates and is supposed to delete upon starting in normal mode, but often times in terminal servers with multiple users opening and closing Outlook at various times throughout the day, this key never gets deleted. This makes Outlook go into a "perpetual loop" where it keeps thinking there are problems, even when there are not. Acronis Backup Jobs fail after Backup Server or Drives replaced. This can occur when backup server is replaced or drives get replaced. This doesn't happen always, but seems to happen more often than not. The Print Spooler service stops responding and Event ID 7031 is logged into Windows 2000 or in Windows Server 2003 Not enough Virtual Memory Cause Search Vendor Lookup Select Value Datatech Datatech Adobe Any Datatech Microsoft Support ID Records per page Select Value 5 10 25 100